WARRANTY

If your device arrives damaged or is not working, please follow the warranty process, contact our customer support chat for RMA authorization. After returning the device to us, we can send you a new item free of charge or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at mivara.com.au

Returns and warranty replacement request
Please contact our customer service department at support@mivara.com for "RMA service" to receive an RMA (Return Merchant Authorization) number.
What you'll need:
• Order number
• Billing First and Last name Shipping address
• Phone number
• Product to be returned
• Description of the issue you are experiencing with your device
• Proof of purchase - you will attach a copy or image of your proof of purchase or order number.

Note: Warranty is valid for a year, from the day your device has arrived. Assigned RMA numbers are only valid for 10 business days. Any items lost in transit without a tracking number, or due to improper packaging, is not the responsibility of MIVARA and will not be covered by returns and warranty replacement policy.